Sell foresight, not response time.
Your RMM watches machines. Your PSA records what already broke. SynthExec watches the thing your clients actually pay their people for: the work. So you arrive at every conversation already knowing what's fragile, what's wasted, and what's about to break. Under your brand, as your service.
ConnectWise · Autotask · HaloPSA
Your stack watches two things.
There is a thirdWatches the machines
Patches, disks, uptime. It tells you when a server is down.
Records the tickets
What broke, who fixed it, how long it took. It tells you what already went wrong.
Watches the work
How the month actually closes. Which process runs on one person. What's paid for and never opened. It tells you what's going to go wrong.
Nobody has ever been able to tell a client that a process is down: running, but on one person, undocumented, at half the speed it should be. That layer has always been invisible, so it has always been unmanaged. It's where your next service lives.
Reactive is the whole industry. Preventive is the opening.
Managed services was built to respond: something breaks, a ticket opens, a clock starts. It works, and it has made every MSP look identical on a rate card. The escape isn't a faster clock. It's being the one who saw it coming.
What you'd do with it
See it · trace it · fix it · prove itTrace the ticket to the cause, not the symptom.
Connect ConnectWise, Autotask or HaloPSA and SynthExec lines every ticket up against the work sessions that preceded it: the lead-up timeline, the applications involved, the likely impact zone, and a suggested fix grounded in real activity. One click writes the investigation back onto the ticket as an internal note, so your techs never leave the PSA.
Know their business better than they do.
One open-work count per client, attention items sorted onto real time horizons (this week, this month, watching), where the hours actually go, and an executive brief you can take straight into the monthly review. It's the same picture that feeds the operating review, so the review writes itself.
Hand hours back, and bill for it.
Seed a workflow from work SynthExec has already seen, or lay out triggers, decisions, and connector actions yourself, a schematic you can read end to end. And when you press run, it runs: against the client's connected apps, with credentials that never leave the vault.
See who runs what, and stop paying for the rest.
A usage story for every application: who leans on it, what work gets done in it, its monthly momentum, where paid seats sit idle, and which subscriptions are ghosts, paid for and never used. Right-size the stack and recommend the tools that fit how the team actually operates.
The review that changes the relationship
The operating reviewOne session gives a client more insight into how their business actually runs than every status report you have ever sent them, combined.
The operating review
A client-ready quarterly business review in plain business language: what changed, what was delivered, what it's worth, and what you're asking for next. Built from real closed tickets and live licensing spend, printed under your brand.
vCIO roadmaps, per role
A forward plan for each executive lens, covering operations, technology and AI, with goals derived from measurement and target dates you own. The vCIO deliverable, generated instead of assembled at 11pm.
SOPs from observed work
Process documentation written from what actually happened, not from memory. Turn any workflow into a step-by-step procedure and keep a branded, printable library per client.
Documents your clients can edit
Share a procedure with a one-time passcode: no login, no seat. When the client refines a step, the change syncs straight back into the live workflow.
The five numbers that renew the contract
What you report backFindings delivered
Risks closed
Processes documented
Hours handed back
Spend right-sized
Five numbers, one page. That page is the renewal conversation.
Ships with your stamp on it.
Every briefing, dashboard, and workflow goes out under your brand. SynthExec is the intelligence layer running quietly underneath. You stay the name on the invoice and the one in the room.
Operating procedure
Live against a real client in an afternoonPoint it at your tools
Link your PSA and point SynthExec at the systems your clients run. No rip-and-replace, no agent on every endpoint.
It learns the operation
SynthExec assembles a live, queryable picture of how each client actually works: apps, processes, people.
Start telling them things they don't know
Trace incidents to their cause, hand clients reviews and roadmaps with your name on them, and ship AI workflows as billable services.
See what you'd have told your best client last quarter.
See SynthExec running against a sample client in 20 minutes, then point it at one of your own.